Privacy Policy

1. Who we are

OpsRunr (https://opsrunr.com) is a production health desk. For privacy questions, email hello@opsrunr.com or use the contact form.

2. Information we collect

Depending on how you use the service, we may process:

• Account data: name, email, password hash, workspace name.
• Billing data: plan, Paddle or Stripe customer and subscription identifiers, payment status. Card numbers are handled by the payment processor, not stored on OpsRunr servers.
• Service configuration: project names, monitor URLs, check intervals, domain hostnames, cron heartbeat tokens, webhook and form endpoint settings, alert destinations (email, optional Slack/Discord).
• Operational payloads you send us: HTTP check results (status, latency, short body snippets), webhook headers and bodies, form submissions, heartbeat pings.
• Connect/MCP usage: API keys you create and requests agents make with those keys.
• Support messages you send through the contact form.
• Technical logs: IP address, user agent, timestamps, and similar request metadata needed to operate and secure the site.

3. How we use information

• Provide the health desk: run checks, store history, publish status pages you enable, send alerts and reports you configure.
• Authenticate you, enforce plan limits, and process payments.
• Operate Connect/MCP so authorized agents can manage workspace resources.
• Secure the service, debug outages, and prevent abuse.
• Respond to support and legal requests.

We do not sell your personal information.

4. Processors and subprocessors

We use service providers to run OpsRunr, which may include:

• Hosting and application delivery (for example Vercel).
• Database hosting (PostgreSQL).
• Payments (Paddle as Merchant of Record when configured, otherwise Stripe).
• Transactional email for alerts and account mail (for example Resend, when configured).

Those providers process data only as needed to provide their services to us. Public status pages expose the uptime information you choose to publish.

5. Retention

We keep account and workspace data while your account is active. Check history, webhook payloads, and form submissions are retained for operating the desk and may be pruned on a schedule. After you close an account, we delete or anonymize personal data within a reasonable period unless law requires a longer hold (for example invoices).

6. Sharing

We share data with processors listed above, with alert destinations you configure, and when required by law or to protect the service and other users. We do not share customer payloads for advertising.

7. Cookies and similar technology

We use essential cookies or similar storage for authentication and session security. We do not run a third-party advertising pixel on the marketing site as part of the core product.

8. Your choices

• Update account details in Settings.
• Cancel a paid plan in Billing; canceling stops future charges at period end.
• Request access, correction, or deletion of personal data by emailing hello@opsrunr.com.
• Export or delete form and webhook data you stored, where the dashboard provides those controls.

If you are in a region with additional privacy rights (for example GDPR or similar), you may also have rights to restrict processing, object, or lodge a complaint with a supervisory authority. Contact us to exercise those rights.

9. Children

OpsRunr is a business tool. It is not directed at children under 16, and we do not knowingly collect their personal information.

10. International transfers

We may process data in the United States and other countries where our hosting and processors operate. If you use OpsRunr from elsewhere, you understand that data may be processed outside your country.

11. Changes

We will post updates on this page with a new effective date. If a change is material, we will also try to notify account emails when practical.